GTTG is operated by Teeholic LLC. This Shipping Policy explains how orders placed on gotothegood.store are processed, shipped, and delivered.
Shipping Destination
GTTG currently ships orders to customers in the United States only. At this time, we do not offer international shipping.
Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after your order is placed and payment is confirmed. You will receive a shipping confirmation email with tracking as soon as your order ships.
Shipping & Delivery Time
Our products are shipped directly from our partner warehouses and fulfillment centers overseas. Estimated delivery time is 7–20 business days after processing, depending on your location, the product, and the shipping method.
- Processing time: 1–3 business days
- Delivery time: 7–20 business days
- Total estimated time: 8–23 business days
Delivery times are estimates and are not guaranteed. Shipping may be affected by customs, carrier delays, weather, holidays, incorrect addresses, high order volume, or other events outside our control.
Shipping Cost
We ship anywhere in the United States for a flat Standard Shipping rate of $4.99 per order — the same honest rate for every US state, with no hidden fees and no minimum spend. The exact shipping cost will be clearly displayed at checkout before payment is completed.
Shipping Carriers
Depending on the product, destination, and available service, orders may be shipped through USPS, UPS, DHL, FedEx, Asendia, OnTrac, Amazon Shipping, or another shipping partner. The carrier may vary depending on the product and delivery address.
Tracking Information
When your order ships, you will receive a shipping confirmation email with tracking information. Please allow 24–48 hours for tracking to update after the carrier receives the package. If your tracking number does not update immediately, this does not always mean the package is lost — the carrier may need additional time to scan and update the shipment.
Multiple Packages
Some orders may be shipped from different warehouses or fulfillment partners. Items in the same order may arrive in separate packages with separate tracking numbers. If you receive only part of your order, please check your shipping confirmation emails for additional tracking information.
Alaska, Hawaii, Puerto Rico, and U.S. Territories
Orders shipped to Alaska, Hawaii, Puerto Rico, and U.S. territories may take longer than standard mainland U.S. delivery times.
Incorrect or Incomplete Shipping Address
Customers are responsible for entering a complete and accurate shipping address at checkout. Teeholic LLC is not responsible for delivery problems caused by incorrect, incomplete, or outdated shipping information provided by the customer. If an order is returned, delayed, lost, or undeliverable because of an incorrect or incomplete address, the customer may be responsible for reshipping costs.
Lost or Delayed Packages
If your package appears delayed or your tracking has not updated for several days, please contact us at support@gotothegood.store with your order number and tracking number. We will help review the shipment status and work with the carrier when needed. If a package is confirmed lost by the carrier, GTTG will review the case and may offer a replacement or refund depending on the situation. If your order has not arrived within 30 days, please contact us and we will make it right.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us at support@gotothegood.store within 30 days of delivery. Please include: your order number, the email address used at checkout, a clear description of the issue, and photos showing the problem. GTTG will review the issue and may provide a replacement or refund at no additional cost if the claim is approved.
Taxes
Applicable sales tax, if any, will be calculated and displayed at checkout before payment is completed.
Contact for Shipping Questions
For shipping questions, contact Teeholic LLC:
Email: support@gotothegood.store
Phone: +1 (325) 242-9306
Business Address: 1942 Broadway St. STE 314C, Boulder, CO 80302, United States
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time